Descripción

Assist CRM Spain SL busca incorporar a varias personas con distinto perfil lingístico como SUPERVISORES DE CONTACT CENTER (TEAM LEADERS) en Valencia (España).

Position details:


Occupation: TEAM LEADER

Number of Vacancies: 2 French, 2 German, 1 Italian and 1 Polish

Full Job Description: We are looking for professionals responsible for leading, coordinating, and motivating a team of agents, ensuring operational and quality targets are met while fostering a positive, high-performance work environment.



Key responsibilities:


Operational Management: Oversee daily team performance, ensuring appropriate service coverage, achievement of assigned KPIs (quality, productivity, etc.), and real-time incident resolution.

Leadership & Development: Conduct coaching sessions, 1-on-1s, and continuous feedback to enhance individual and team performance. Foster a collaborative environment built on trust.

Monitoring & Control: Ensure compliance with company procedures and policies, monitor absenteeism, and take corrective actions when necessary.

Continuous Improvement: Identify process improvement opportunities and propose key initiatives to optimize service efficiency.



Requirements:


Skills and Competences: At least two years of experience in telephone customer care, a contact centre, a help desk or first-line technical support; experience in the automotive sector, at a dealership or in a backoffice role would also be advantageous.

Operational knowledge of Spanish would be an advantage; knowledge of another European language would be an additional asset.

Familiarity with contact centre KPIs such as quality, First Contact Resolution (FCR), Customer Satisfaction (CSAT), handling times and SLA compliance.

Previous experience in the automotive industry is a plus

Experience: 2 years

Education and Qualifications: Upper secondary school diploma or equivalent qualification, preferably in a technical or technology-related field.

Languages: French (native speaker level) or German (native speaker level) or Italian (native speaker level) or Polish (native speaker level) and English (C1 level). Knowledge of Spanish is a plus.



Employment package:


Salary: From 20.278euros - 26.000euros Gross per year

Job Location: Valencia, Spain

Type of Contract: Permanent Contract

Full time. Hours per Week: 39h

Training included in the hiring package, 1-week duration (technical training).

The company offers advice and contacts with real estate firms regarding housing prices.



How to apply:


Send your CV to: eures_alicante@gva.es

Copy to (CC): eures_valencia@gva.es

Subject: TEAM LEADER CALL CENTER



Immediate start

Application deadline: 07th September 2026
Información obtenida de: EURES. http://www.sepe.es/redEURES
Enlaces relacionados:Más información


Información procedente de: Boletín de Empleo de Castilla y León (Ecyl).